Legal
Terms & Conditions
Effective September 2026
Our service
CleanBox Windward provides residential mailbox cleaning services to homes in the Lake Windward community of Alpharetta, GA 30005. We offer a one-off clean and a quarterly subscription plan.
Booking and payment
Bookings are made through our website and paid securely by card through Stripe. Quarterly plans are billed automatically every three months until cancelled. One-off cleans are billed once at the time of booking.
Scheduling and access
By booking, you agree to provide accurate address and access information (such as a gate code) so Lila can complete the service. If access isn't available on the scheduled day, we'll reach out to reschedule.
Cancellations and rescheduling
You can reschedule or cancel a one-off clean at any time before the appointment by contacting us. Quarterly plan subscribers can cancel future cleans at any time; already-completed cleans are non-refundable.
SMS program terms
When you book, you may opt in to receive SMS text messages from CleanBox Windward, including appointment confirmations, day-before reminders, before/after photos, and renewal reminders. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out of text messages at any time. See our Privacy Policy for how we handle your information.
Liability
Lila takes care to clean each mailbox properly, but CleanBox Windward is a small, independently operated service and does not carry the liability coverage of a larger company. We are not responsible for pre-existing damage to a mailbox or its surroundings.
Changes to these terms
We may update these terms from time to time. The Effective date above reflects the most recent update.